Shipping Policy

At Cliste, we are committed to delivering your child's favourite toys safely and as quickly as possible. Every order is carefully packed to ensure it reaches you in excellent condition.

Order Processing

We aim to dispatch all orders within 2–4 working days after your order has been confirmed.

Orders placed on Friday will generally be shipped on Monday or Tuesday. Please note that processing times may vary during holidays, festive seasons, promotional events, or periods of high order volume.

Delivery

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Delivery times are estimates and may vary depending on your location, courier services, customs procedures, weather conditions, or other unforeseen circumstances beyond our control. While we do our best to ensure timely delivery, Cliste cannot be held responsible for delays once an order has been handed over to the shipping carrier.

If your shipment is delayed, we recommend contacting the courier directly for the most up-to-date tracking information.

Shipping Charges

  • Orders below €100 are charged a €5 shipping fee.
  • Orders of €100 or more qualify for free standard shipping.

Shipping charges, if applicable, will be displayed during checkout.

Incorrect Address & Returned Shipments

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an order is returned due to:

  • An incorrect or incomplete shipping address,
  • Failure to pay applicable customs duties or taxes,
  • Refusal to accept the parcel,

The original shipping costs paid to the courier cannot be refunded.

Once the returned package has been received by Cliste, any eligible refund will be processed after deducting the applicable shipping charges incurred.

Lost or Delayed Shipments

Although we work with trusted courier partners, delivery delays may occasionally occur due to factors beyond our control.

If you believe your parcel has been lost or significantly delayed, please contact our customer support team and we will assist you in coordinating with the shipping carrier.

Need Assistance?

If you have any questions regarding your shipment or delivery, please feel free to contact our support team.

Email: support@cliste.store

Website: www.cliste.store

By placing an order with Cliste, you acknowledge and agree to the terms outlined in this Shipping Policy.